The list to
choose which program group to use is blank.
Where can I get the
SnowCrest Internet Tools for Windows 3.1?
You may call SnowCrest at (916) 926-6888
or (916) 245-4698, and ask for a copy of the latest set of
disks. There is a $5 fee for the disk media and postage costs.
Alternatively, you may download it from our FTP
site. The archives are stored in Zipped format, and they
must be unzipped onto floppies before you can install them.
In order to unzip them, you will need Pkunzip. This can be
obtained from our ftp site, or directly from PkWare.
Once you have unzipped the archives onto disks, be sure to
follow the instructions
What do the SnowCrest
Internet Tools do?
SnowCrest Internet Tools provide you with
all the tools you need to access all the aspects of the Internet.
It is a suite of shareware and freeware programs which have
been configured to work with our service.
What are the system requirements,
and what software is included in the SnowCrest Internet Tools?
- Microsoft Internet Explorer v3.01
- Microsoft Internet Mail
- WinVN Usenet News
- Eudora Light
- Built-in Internet Dialer
- IBM PC compatible running Windows
- Minimum 2400 baud modem.
- 20 Megabytes of free space on drive
- 8 Megabytes RAM
What if I need to re-install
the SnowCrest Internet Tools?
Simply follow the installation
instructions the way you did the first time you installed
the software. There will be a few differences, however.
First, you need to enter the correct phone number for the
computer to dial when it asks. If you don't know the phone
number, call SnowCrest tech support. Second, after the computer
reboots and you double-click on "Get on the Internet", you
need to select "Continue Signup - Don't Call". The installation
will then finish without dialing the signup server, which
can only be used once by any single account. Note that some
of your configuration will be replaced, but you will not
lose your e-mail or your bookmarks.
How do I un-install the
SnowCrest Internet Tools?
Almost all of the programs which are
installed by the SnowCrest Internet Tools are placed in
the C:\Winsock directory by default. To remove the Internet
Tools, first remove this directory. To remove Internet Explorer,
erase the C:\Iexplore directory. Note that Internet Mail
and News are also in this directory, so if you erase it,
you may lose your e-mail.
I've successfully installed
the SnowCrest Internet Tools, now how do I get on the Internet?
- In the "Microsoft Internet Explorer"
Program Group, there should be an icon labeled "SnowCrest"
which looks like a phone with a hand in front of it.
- The "Connect To" window should appear.
- Make sure the User Name and Password
- Click the "Connect" button.
- The modem will dial. When it is done,
Internet Explorer should start up, and you should see the
SnowCrest Home page.
How can I tell if I am
In the "SnowCrest Internet" Program
Folder, double-click on the "WS_Ping" icon. Click on "Blocking
Ping," and type in "www.snowcrest.net". If it works, you
should get a number of lines of text, about once per second.
The lower the packet loss, the better your connection.
When I try to run any
of the Internet applications, I get an error that says something
about "No DNS", or "Unable to locate Site". What is wrong?
The most likely cause for this is that
you are not actually on-line. If you are not connected when
you try to run Internet applications, they will complain
that they can't find the Name Server. This does not mean
that the programs are corrupted, that you have a virus,
or that anything is wrong other than you are not on-line.
See the previous question to check to see if you are on-line.
When I try to log on,
my modem makes lots of noise, and then nothing happens and
I don't get connected. How can I fix this?
You have probably specified an incorrect
baud rate (speed) for your modem. If you have a 14.4 Kbps
modem, the baud rate should be set to 19200, and if you
have a 28.8 Kbps modem, it should be set to 38400. You can
change this by re-installing the software and manually choosing
a modem of the correct speed, or you can change the settings
directly in the dialer by opening the "SnowCrest" icon,
choosing "Properties", and choosing the "Modem" tab. You
should not set the baud rate higher than 38400, because
you will not get any better performance, and some modems,
particularly U.S. Robotics, will not be able to connect
unless they are set to the correct baud rate.
You may also want to try selecting a
different modem driver. You do this by clicking on the "Change
Modem" button in the same screen. You may want to try the
standard modem driver of the correct speed.
If this doesn't work, there may be something
else wrong with your modem or with the connection you have
to your phone line. Refer to our general
modem fixes document.
When I click on the "Connect" button, nothing
happens, and sometimes my mouse stops working. What's wrong?
Your modem may use an unusual IRQ. See
our general modem
fixes document to find out how to change the IRQ.
I have purchased the
commercial release of Netscape. Is there anything special
I need to know before I install it?
The commercial version of Netscape includes
its own TCP/IP stack and Dialer. If you have already installed
the SnowCrest Internet Tools, then you already have a TCP/IP
stack and Dialer. The easiest and best thing to do in this
case is to tell Netscape not to install its TCP/IP Stack and
Dialer. Then you continue to use the SnowCrest icon to connect
to the Internet, and use Netscape in the same way as Microsoft
Internet Explorer. If you absolutely must use the Netscape
Dialer, and you are a power user, you can use our system
information. Our technical support will not support this.
I have purchased an Internet
software package which claims to include a "Dialer", and when
I try to install it it asks me all sorts of questions which
I have no idea how to answer, such as the "Domain Name Server".
What do I do?
Again, the easiest and best thing to do
is to tell the program not to install its Dialer. The SnowCrest
tools already handle this task, and they are pre-configured.
If you absolutely must install the Dialer, you can use our
Our technical support will not support other dialers.
I have Norton Desktop
on my computer, and I don't get any of the Internet icons
except for Microsoft Internet Explorer. How do I get the icons?
Norton Desktop doesn't allow the icons
to appear. The easiest way to fix this is to disable Norton
Desktop, install the SnowCrest Internet Tools, then re-enable
Norton Desktop. Alternatively, you can locate the new .grp
file in your Windows directory and make a new folder out
I went all the way through
the installation, but there is no "SnowCrest" icon, and when
I double-click on the "Internet Explorer" icon, nothing happens!
This will happen if your computer boots
into a shell program before it starts Windows. Unfortunately,
the fix isn't particularly easy, but here it is:
- Open "C:\autoexec.bat" in notepad.
- At the bottom of this file should
be three lines. These read as follows:
- set ieppp=C:\IEXPLORE
- set pctcp=C:\IEXPLORE\pctcp.shv
- SET PATH=%PATH%;C:\IEXPLORE
- Near the top of the file, there is
probably a line that starts with "SET PATH=", "PATH=",
or simply "PATH". Cut the three lines listed above out
of the bottom, and paste them right below the line that
starts with "PATH" or "SET PATH".
- Save this file and exit.
- Restart the installation from the
I get the error "Undefined
Dynalink", and the installation fails. What does this mean?
This error is caused by Microsoft Office's
toolbar. Remove this icon from the Startup folder before
you begin the installation.
The list to choose which
program group to use is blank.
This occurs when you click on the "Get
on the Internet" icon twice without re-installing from step
1. You may need to fix the lines in the autoexec.bat file,
and then run the installation again from the beginning.
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