SnowCrest Inc. P.O. Box 1379 - Mt Shasta, CA 96067
   
   
 
 

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Technical Support
Frequently Asked Questions

Windows 3.1 with Internet Explorer 3.0

  • What if I need to re-install SnowCrest Internet Tools?
  • How do I un-install the SnowCrest Internet Tools?
  • I've successfully installed the SnowCrest Internet Tools, now how do I get on the Internet?
  • How can I tell if I am actually on-line?
  • When I try to run any of the Internet applications, I get an error that says something about "No DNS", or "Unable to locate Site". What is wrong?
  • When I try to log on, my modem makes lots of noise, and then nothing happens or I get garbage characters in TCPMan. How can I fix this?
  • When I click on the "Connect" button, nothing happens, and sometimes my mouse stops working. What's wrong?
  • I have purchased the commercial release of Netscape. Is there anything special I need to know before I install it?
  • I have purchased an Internet software package which claims to include a "Dialer", and when I try to install it, it asks me all sorts of questions which I have no idea how to answer, such as the "Domain Name Server". What do I do?
  • I have Norton Desktop on my computer, and I don't get any of the Internet icons except for Microsoft Internet Explorer. How do I get the icons?
  • I went all the way through the installation, but there is no "SnowCrest" icon, and when I double-click on the "Internet Explorer" icon, nothing happens!
  • I get the error "Undefined Dynalink", and the installation fails. What does this mean?
  • The list to choose which program group to use is blank.

    Where can I get the SnowCrest Internet Tools for Windows 3.1?

    You may call SnowCrest at (916) 926-6888 or (916) 245-4698, and ask for a copy of the latest set of disks. There is a $5 fee for the disk media and postage costs. Alternatively, you may download it from our FTP site. The archives are stored in Zipped format, and they must be unzipped onto floppies before you can install them. In order to unzip them, you will need Pkunzip. This can be obtained from our ftp site, or directly from PkWare. Once you have unzipped the archives onto disks, be sure to follow the instructions for installation.

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    What do the SnowCrest Internet Tools do?

    SnowCrest Internet Tools provide you with all the tools you need to access all the aspects of the Internet. It is a suite of shareware and freeware programs which have been configured to work with our service.

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    What are the system requirements, and what software is included in the SnowCrest Internet Tools?

    Software:

    • Microsoft Internet Explorer v3.01
    • Microsoft Internet Mail
    • WinVN Usenet News
    • CuteFTP
    • Eudora Light
    • MIRC
    • Built-in Internet Dialer

    System Requirements:

    • IBM PC compatible running Windows 3.1x
    • Minimum 2400 baud modem.
    • 20 Megabytes of free space on drive C:
    • 8 Megabytes RAM

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    What if I need to re-install the SnowCrest Internet Tools?

    Simply follow the installation instructions the way you did the first time you installed the software. There will be a few differences, however. First, you need to enter the correct phone number for the computer to dial when it asks. If you don't know the phone number, call SnowCrest tech support. Second, after the computer reboots and you double-click on "Get on the Internet", you need to select "Continue Signup - Don't Call". The installation will then finish without dialing the signup server, which can only be used once by any single account. Note that some of your configuration will be replaced, but you will not lose your e-mail or your bookmarks.

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    How do I un-install the SnowCrest Internet Tools?

    Almost all of the programs which are installed by the SnowCrest Internet Tools are placed in the C:\Winsock directory by default. To remove the Internet Tools, first remove this directory. To remove Internet Explorer, erase the C:\Iexplore directory. Note that Internet Mail and News are also in this directory, so if you erase it, you may lose your e-mail.

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    I've successfully installed the SnowCrest Internet Tools, now how do I get on the Internet?

    • In the "Microsoft Internet Explorer" Program Group, there should be an icon labeled "SnowCrest" which looks like a phone with a hand in front of it.
    • The "Connect To" window should appear.
    • Make sure the User Name and Password are correct.
    • Click the "Connect" button.
    • The modem will dial. When it is done, Internet Explorer should start up, and you should see the SnowCrest Home page.

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    How can I tell if I am actually on-line?

    In the "SnowCrest Internet" Program Folder, double-click on the "WS_Ping" icon. Click on "Blocking Ping," and type in "www.snowcrest.net". If it works, you should get a number of lines of text, about once per second. The lower the packet loss, the better your connection.

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    When I try to run any of the Internet applications, I get an error that says something about "No DNS", or "Unable to locate Site". What is wrong?

    The most likely cause for this is that you are not actually on-line. If you are not connected when you try to run Internet applications, they will complain that they can't find the Name Server. This does not mean that the programs are corrupted, that you have a virus, or that anything is wrong other than you are not on-line. See the previous question to check to see if you are on-line.

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    When I try to log on, my modem makes lots of noise, and then nothing happens and I don't get connected. How can I fix this?

    You have probably specified an incorrect baud rate (speed) for your modem. If you have a 14.4 Kbps modem, the baud rate should be set to 19200, and if you have a 28.8 Kbps modem, it should be set to 38400. You can change this by re-installing the software and manually choosing a modem of the correct speed, or you can change the settings directly in the dialer by opening the "SnowCrest" icon, choosing "Properties", and choosing the "Modem" tab. You should not set the baud rate higher than 38400, because you will not get any better performance, and some modems, particularly U.S. Robotics, will not be able to connect unless they are set to the correct baud rate.

    You may also want to try selecting a different modem driver. You do this by clicking on the "Change Modem" button in the same screen. You may want to try the standard modem driver of the correct speed.

    If this doesn't work, there may be something else wrong with your modem or with the connection you have to your phone line. Refer to our general modem fixes document.

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    When I click on the "Connect" button, nothing happens, and sometimes my mouse stops working. What's wrong?

    Your modem may use an unusual IRQ. See our general modem fixes document to find out how to change the IRQ.

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    I have purchased the commercial release of Netscape. Is there anything special I need to know before I install it?

    The commercial version of Netscape includes its own TCP/IP stack and Dialer. If you have already installed the SnowCrest Internet Tools, then you already have a TCP/IP stack and Dialer. The easiest and best thing to do in this case is to tell Netscape not to install its TCP/IP Stack and Dialer. Then you continue to use the SnowCrest icon to connect to the Internet, and use Netscape in the same way as Microsoft Internet Explorer. If you absolutely must use the Netscape Dialer, and you are a power user, you can use our system information. Our technical support will not support this.

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    I have purchased an Internet software package which claims to include a "Dialer", and when I try to install it it asks me all sorts of questions which I have no idea how to answer, such as the "Domain Name Server". What do I do?

    Again, the easiest and best thing to do is to tell the program not to install its Dialer. The SnowCrest tools already handle this task, and they are pre-configured. If you absolutely must install the Dialer, you can use our system information. Our technical support will not support other dialers.

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    I have Norton Desktop on my computer, and I don't get any of the Internet icons except for Microsoft Internet Explorer. How do I get the icons?

    Norton Desktop doesn't allow the icons to appear. The easiest way to fix this is to disable Norton Desktop, install the SnowCrest Internet Tools, then re-enable Norton Desktop. Alternatively, you can locate the new .grp file in your Windows directory and make a new folder out of it.

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    I went all the way through the installation, but there is no "SnowCrest" icon, and when I double-click on the "Internet Explorer" icon, nothing happens!

    This will happen if your computer boots into a shell program before it starts Windows. Unfortunately, the fix isn't particularly easy, but here it is:

    • Open "C:\autoexec.bat" in notepad.
    • At the bottom of this file should be three lines. These read as follows:
      • set ieppp=C:\IEXPLORE
      • set pctcp=C:\IEXPLORE\pctcp.shv
      • SET PATH=%PATH%;C:\IEXPLORE
    • Near the top of the file, there is probably a line that starts with "SET PATH=", "PATH=", or simply "PATH". Cut the three lines listed above out of the bottom, and paste them right below the line that starts with "PATH" or "SET PATH".
    • Save this file and exit.
    • Restart the installation from the beginning.

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    I get the error "Undefined Dynalink", and the installation fails. What does this mean?

    This error is caused by Microsoft Office's toolbar. Remove this icon from the Startup folder before you begin the installation.

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    The list to choose which program group to use is blank.

    This occurs when you click on the "Get on the Internet" icon twice without re-installing from step 1. You may need to fix the lines in the autoexec.bat file, and then run the installation again from the beginning.

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