Q: Where the heck is everyone?
A: The most populated places are Karuna Plaza, and Zephyr which you can teleport too from the Map, or the Places page that list common locations where people are hanging out at, and teleport too. Just be aware of the lag problems in these populated areas, and if it's over populated it won't let you teleport there.

Q: What are these weird looking square people I see running around?
A: We call those people blockheads.  They are like any other avatar, but when the population gets to high in the area you're in, all distant avatars will turn into these low detailed and low-polygon avatars to save up on system loads and resources at your end (client side).  Unfortunately you can't interact with them at all.  You can't see their name tags, you can't see their bubble text chatting, and you won't hear them if they have voice chat.

Q: What is a Griefer?
A: People who enjoy giving grief to others for their own entertainment.  They like to annoy the hell out of others avatars and are basically considered anti-social people, or at least socially inept.  Common "griefing"  activates are people who like to run people over with their vehicles, or shooting them with a paintgun.  They end up getting tossed and kicked around the whole area (granted it's rather funny to see).  So use your forcefield to avoid getting smacked around by these jerks.  Other griefers will join conversations, with obnoxious looking body look sets, and/or clothing (or lack clothing) and cuss and swear profusely, act racists, prejudice, or sexually harassing others.
Be warned: You CAN get your avatar suspended if you're a chronic griefer.

Q: Can I remap the keyboard controls?
A: Nope

Q: Can I change the resolution of the game?
A: Nope.  Only windowed and full screen modes, and both are at 800x600

Q: Can I invert the Y-Axis for my mouse?
A: Nope, sorry  I wish I could also coming from a 1st person shooter background!

Q: What is Lag?
A: Generally is when the world is going very slow; when it takes more time than usual for something to happen or to work. Technically it's too much network traffic with either the There servers, or with your own internet connection.  Having broadband will help lag issues, compared to using dialup, but not in all cases.

Q: The There world servers are closed!  What can I do?
A: Not to fear. You can post in Forums, you can check out other Fansites that have Forums also.  But if you're looking for some real-time interaction with Therians, most of us are on IRC chatting operated by the folks at ThereUniverse. If you have your own IRC client, connect to irc.enterthegame.com (if you use mIRC that link will take you there) and /join #there .

Q: Can I increase the sensitivity of my mouse
A: Not with in the Client.  You can go into control panel and change your mouse setting in there.

Q: Where is my inventory?
A: All your possessions are located under "My Things" in the menu bar.  Clothing items are in ChangeMe under My Things.

Q: I'm behind a firewall, and I need to know what ports need to be open.
A: Normally a home firewall (hardware or software base) does not need to be configured to run There.  However if you're behind a corporate firewall There communicates on ports 2311-2316 with TCP and UDP, and ports 443 and 80 with TCP.

Q: Who or what are Developers?
A: These are normal people like your self who create their own content for There, and sell them in auctions to earn therebucks.  They create clothing, vehicles, and other builder objects you've probably already seen and they sell them in auction and earn a profit. These people are NOT There employees (well a few are) they are just like every other member of There.  If you'd like to be a developer, sign up for more information.

Q: How can I make money in There?
A: You can host events charge admission fees. Join the developers program and create your own clothing, vehicles or other objects and sell them in auction.  Write books and charge people to read them.  If you sign up for membership you'll get 10k to 20k depending on the program you buy into.  And you can also purchase therebucks from There also.  And you can check out this page on ThereCentral.

Q: Where can I get a buggy or a hoverboard?
A: You can use "Try-o-matics" machines if you can find them, but they only last two hours, and then it disappears from your inventory.  It's better to get someone to loan you their vehicle which can last as long as the owner wants you to have it.  Usually you can keep it for the rest of the day/night.  The only draw back is if you some how lose it, you can't retrieve it back, but you can ask the person who loaned it to you to get it back for you.

Q: Where can I get new clothes?
A: Normally you can buy them from Shop Central, or from Auction.  But since you're a newbie you don't have any money to go shopping.  If you meet more people they are likely to give you some new clothes if all you have is your newbie outfit you started with. Also there's new user events held at Fhloston Paradise operated by Minai. Where she holds events for newcomers and they will receive their class shirts for FREE.  Please check the details page for Fhloston Paradise, and sign up for her events!   You can also use the Try-o-matic machines that you can "rent" some clothes for about two hours, but the selections are VERY slim.

Q: What are classes, and what is my class?
A: Classes are names that There created designate new users every week.  You'll get a free t-shirt that you can wear to show others when you joined there.  To find out what class you belong in, check this website.

Q: I found a bug, where do I report this?
A: There's a few places you can report bugs. Mainly you want to go to the Forums and read and post about bugs there.  It's best if you read up a little so you aren't posting about the same bug for the 100th time.  You can go to the forums any time, even when the There world servers are offline. You can e-mail help@there.com to report problems or bugs at any time.

Q: Help me! I need professional help
A: You can also use Yahoo and AIM to send an instant message to customer support when they are online, as well as call a toll free hotline.  Read the info on the main welcome page about customer support.

Q: Who's my mentor/newbie buddy?
A: You should be contacted by a "mentor" with in the first couple days you started, often with in the first hour you got online.  You may also be contacted by them via ThereMail.  Keep in mind these mentors are NOT there employees, they are users just like your self who like to take the time to help out newcomers, because we know starting out can be overwhelming!

Q: What is ThereMail?
A: ThereMail is an internal e-mail system that forwards messages to the e-mail address you used to sign up for There. This doesn't mean you have a new e-mail address.  No one out side of There can send messages to your ThereMail address; it will be rejected by There mail servers. So don't have to worry about people out side of there spamming you since ThereMails can ONLY be initiated when in-world to send a message. Once you get a Theremail you can reply to it like any other e-mail, and they will get your reply in their normal e-mail inbox.  No one will see your true e-mail address, just your theremail address.