1. Which shortcut should be selected in order to view E-mail messages you have received?

 My Documents
 Personal Address Book
 Inbox
 Deleted Items

2. To respond to an E-mail, you could... 

 Select "Reply" icon from the toolbar
Select "New Mail Message" from the actions menu, then click "send", then "send and receive"
Formulate your response in the outbox, then click "send", then click "send and receive".
any of the above

3. It is possible to delay the delivery of an outgoing E-mail by manually entering desired delivery date and time. 

 True.
 False.
  
 

4.  When contact information is added to the contacts folder, which of the following is true?

 The contact information is available for mail merge.
 The contact information is automatically added to the Outlook Address Book.
 The contact is automatically filed by last name.
 All of the above.

5. A contact must have an entry in the E-mail field or a phone number in the fax# field to appear in the Outlook Address Book.

 True.
 False
 

6. When creating a custom form in Outlook, one must edit the form...

 on "general" tab
 in design view.
 in Microsoft Word.
in the Visual Basic Editor. 

7. The task manager in Outlook offers different views of the task list. Which appears by default?

 Active tasks.
 Next seven days.
 Detailed list.
None of the above.

8. To schedule an appointment in calendar view of Outlook, one could...

 Double click on the day you wish to schedule the appointment to activate the form.
 Click on "new appointment" under the actions menu.
 Click on "new" icon on toolbar.
All of the above.

9. When assigning categories to items in Outlook, one could...

 Assign items to available categories in the master category list. 
 Add new category to master category list and assign items to it.
 Assign more than one category to an item.
  A, B, & C

10. To add a new folder to the folder list, you could do all of the following EXCEPT...

Go to the file menu, select "new", then select "folder".
Go to Insert menu, and select folder icon.
Go to File menu, select "folder", then select "new folder".
Right click on Outlook Today (personal files) and select "new folder"