1. What are the steps one must perform to create a new character style? 

Go to the format menu and click style, then click new, in the name box type a name for the style, in the style box click character, select the other options you want, then click format to set attributes for the style, click ok.
can't create a new character style
to the view menu and click style, then click new, select the options for the style you want, then click ok.
Go to the insert menu, choose word art, select the options for the style you want, then choose new character and click ok.

2. What is a master document?

A document that contains a set of related, manageable, organized subdocuments.
The home document to linked documents.
Computer lingo for a really important document.
Outlined smaller documents.

3. Which of the following are possibilities while inserting a picture into a already existing document?

Insert Clipart
Insert a picture from the Clipart gallery.
Insert a scanned picture.
All of the above

4. You can create a hyperlink all of the following ways, except?

Copy and paste the link from a browser address bar or type the address in the document
Choose Insert, choose hyperlink and type or paste the address in the address box
Press Ctrl K and Type or paste the address in the address box
Choose format, choose hyperlink, and type or paste the address in the address box

5. You can create a template in which of the following ways?

Base a new template on a existing document or template.
Modify an existing template to your own personal taste and save it as html.
Create a field code for the template.
Go to the Template Menu and choose from an array of global templates and normal templates.

6. When inserting an Excel spreadsheet into a Word document, what is the difference between linked and embedded data?

Linked data is stored in the original Excel workbook, while embedded information is stored directly in the Word document.
Linked data never changes while embedded information is automatically updated.

7. How does one break a connection to a linked object?

In the edit menu click links, in the source box click the linked object you want to break the connection to, then click break link.
In the edit menu click links, in the source box click the linked object, click open source, and then click break link.
n My Computer open the link file and choose the linked object you want to break the connection to, then click break link.
Both A and C.

8. Which of the following is not a section break?

Next page
Last page
Odd or even
Continuous

9. If you give a new macro the same name as an existing built-in macro in Word what will occur?

Nothing
The new macro actions will replace the existing macro actions.
Your computer will become confused and crash.
Word won't let you name the new macro the same name as an existing one.

10. Routing a document refers to what?

Deleting the document.
Linking it to a master document.
Sending it as an attachment via email.
  None of the above.

11. What are merge fields? 

Place holders that Word uses as data insert points.
What mail merge creates in the Word program to change data.
A safety function mail merge performs to save documents in case the document is closed.
None of the above

12. You can create a Table of Contents all of the following ways, except?

After assigning levels, open the Insert menu choose; reference, Index and Tables, choose the Table of Contents tab, click "OK."
After assigning levels, open the Format menu, then the Frames submenu; choose Table of Contents in Frame click "OK."
After assigning levels, open the Table menu, and then the Table of Contents submenu and click "OK."
After assigning levels, open the Insert menu, choose Index and Tables, choose the Table of Figures tab and click "OK."

13. How does one set up Word to print envelopes and labels?

Open the Tools menu, choose envelopes and labels, enter desired entries, then click OK.
Open the File menu and the Print Preview submenu, select change parameters, change to Envelopes and Labels.
Open the View menu select the Print Layout submenu, and then choose Envelopes and Labels.
Open the Format menu choose Envelopes and Labels, enter desired entries, then click OK

14. What is the purpose of mail merge?

Creating Form letters, mailing labels, envelopes, and catalogues.
Merging organized address data into a generic document.
Create and open data sources and merge them into a defined format.
All of the above.

15. Under which menu would you find customizing tools for a Word document?

Format.
Insert
Edit.
Tools.

16. How do you insert information from an outside data source into an existing Word document?

Copy the data from the original location and paste it into word.
Choose insert, choose file, select the file to be inserted.
Display the Database Tool bar, select Insert Database, then choose Get Data, select the data to insert and choose insert data.
All of the above.

17. In which way may you format a document in columns?

Open the Edit menu, choose Select All, then open the Format menu, choose Columns.
Select the text you want in columns, open the Format menu, choose Columns.
Open the View menu, choose Print Layout, select the text you want in columns, Open the Format menu, choose Columns.
All of the above.

18. How does one create a table in Word?

Open the Insert menu, choose Index and Tables.
the View menu, choose Print Layout, open the Format menu, choose Columns.
Open the Table menu, choose Insert, then Table.
Word automatically formats a table for you.

19. The intended use of Word includes which of the following?

Bulleted lists, custom tabs, numbering, hanging indents, individual cell formatting, and cells split diagonally.
Complex calculations, statistical analysis, and charts.
Powerful sorting and searching capabilities.
Full relational database capabilities

20. What is the order of operations necessary to build an index?

Select the text, hold down the Alt, Shift, and x keys, under options choose; Cross Reference, enter desired entry, choose mark.
Select the text, open the Format menu, choose Index, enter desired entry, and then choose Mark.
Select the text, choose Tools, choose Look Up Reference, choose create Index, enter desired entry, and then choose Mark.
Select the text, open Insert, choose Index and Tables, choose the Index tab, enter desired entry, choose OK.